Question 1

1. How soon do I need to book?

Accepted Answer

We offer last minute reservations.

Question 2

2. What does the 3 hours minimum mean?

Accepted Answer

We want to make sure we have enough time to securely move your items. Generally, cross-town move in San Francisco Bay Area would take a minimum of 3 hours.

Question 3

3. What does your service include?

Accepted Answer

Include the Movers, trucks, moving blankets, wardrobe boxes, and dollies.

Question 4

4. What areas do you service?

Accepted Answer

We serve in San Francisco Bay Area. Call us if you need help in other areas in California.

Question 5

5. Do you work on weekends and/or holidays?

Accepted Answer

Yes, we work on weekends and holidays.

Question 6

6. Will you show up on time?

Accepted Answer

Yes. We take pride in our punctuality. For morning appointments, our movers will definitely be arriving on time. However, for afternoon appointments, our movers may be running earlier or later than the scheduled time. We'd be greatly appreciated if you can allow us a two-hour time window for arrival.

Question 7

7. My belongings obviously mean a lot to me. How can I trust you with them?

Accepted Answer

Our crew chiefs have a minimum of 5 years of experience in the moving business. We're also licensed and insured.

Question 8

8. Are there any additional fees?

Accepted Answer

As long as the job is within the 10 miles limits there are no additional fees. Any job outside of the 10 miles range may subject to a Double Drive Time. Call us for more details.

Question 9

9. Is there anything that we do not move?

Accepted Answer

We move almost everything, but there are a few items we cannot transport for safety and legal reasons. These include: pets, weapons, medications, jewelry, coins, hazardous materials (e.g., flammable liquids, explosives, compressed gases, corrosive chemicals, ammunition), cleaning supplies, pool chemicals, pesticides, and perishable food items. To ensure a smooth and stress-free move, please plan to transport these items yourself. Additionally, avoid using plastic bags—pack your belongings securely in boxes. Thank you for helping us make your move as seamless as possible!

Question 10

10. What about tipping?

Accepted Answer

As you plan your budget, we kindly suggest considering a gratuity for our hardworking movers. While tipping is entirely optional, many of our customers choose to show their appreciation with a tip, typically ranging from 18% to 25% of the total. Your generosity not only acknowledges their effort but also means so much to our team.

Question 11

11. Can we make multiple stops?

Accepted Answer

Yes, if you'd like us to stop at a storage unit or drop off a couch at your friend's, we're happy to do so.

Question 12

12. What is "double drive time"?

Accepted Answer

In California, all fully licence & insured moving company are required by the P.U.C regulation to charge double drive time. Double drive time means we don't charge you for the time it takes us to get to your origin and we also don't charge you for the time it takes us to get back to our branch at the end of the day. Instead, to pay us for this time, we double the time in the middle. It's weird, but it's the law. Nevada and Washington State both require that we charge "portal to portal" meaning from the moment we leave our branch until we get back.

Question 13

13. How big are the trucks?

Accepted Answer

Most of our trucks are 26x7x7 foot straight trucks called "bobtails." We also have 20 ft trucks. We'll bring enough trucks to get your move done right. Please make sure that there is a place for us to park the moving truck.

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